Greater Northwest Chapter

LOGIN TO MY ACCOUNT

Forgot Username or Password?

FREQUENTLY ASKED QUESTIONS

Information about Multiple Sclerosis

Q: What is MS?
A: Multiple sclerosis (or MS) is a chronic, often disabling disease that attacks the central nervous system, which is made up of the brain, spinal cord, and optic nerves. Symptoms may be mild, such as numbness in the limbs, or severe, such as paralysis or loss of vision. The progress, severity, and specific symptoms of MS are unpredictable and vary from one person to another. Today, new treatments and advances in research are giving new hope to people affected by the disease. For more information visit the National MS Society website.


Q: Who is the National MS Society?
A: The National MS Society is a collective of passionate individuals who want to do something about MS now—to move together toward a world free of multiple sclerosis. MS stops people from moving. We exist to make sure it doesn't. The Society helps people affected by MS by funding cutting-edge research, driving change through advocacy, facilitating professional education, and providing programs and services that help people with MS and their families move their lives forward. For more information about the National MS Society, click here.


Q: What is the Tax Identification Number (or 501(c)(3) ID number)?
A: The National MS Society TIN is 91-0742424. Official 501(c)(3) letters and W-9 forms are available upon request by emailing walkMSnorthwest@nmss.org or calling 800-344-4867, press 2, then ext. 40307.


Q: How is the money I raised being spent?
A: Your efforts help support the many programs and services provided by the National MS Society, as well as fund important research into the cause, treatments and a cure for MS. Learn more


Fundraising Questions

Q: How do I start my fundraising campaign?
A: Once you register, you can start fundraising right away by:

  • Customizing your webpage using the Online Fundraising Guide to share your story of why you are participating.
  • Importing email addresses and sending emails to friends, family and co-workers asking them to support you.
  • Downloading the fundraising materials and forms from the Walk MS website.

Q: How do I get a Donation Collection Envelope?
A: You will receive a welcome letter and donation collection envelope in the mail before the event. Bring this with you to Walk MS. There will also be extra envelopes available at the event for any last-minute donations you receive.


Q: How do I turn in my donations?
A: Drop off cash or check donations at your local chapter office, or mail checks to the Washington office for processing. We do not advise mailing cash. Checks should be made out to the National MS Society. Remember to put your full name and team name (if applicable) in the memo line of each check before you mail your donations to:

National MS Society
Greater NW Chapter Regional Office
192 Nickerson Street, Suite 100
Seattle, WA 98109
206-284-4236

Or, bring it with you to Walk MS. Place cash and checks in your Donation Collection Envelope and hand the envelope in at the check-in tent.


Q: What is the fundraising minimum?
A:
While there is no minimum fundraising required to participate, fundraising is encouraged for Walk MS. All donations are welcome so that we can continue to fund local programs, services, advocacy efforts, and research for a cause, treatment and a cure. The average participant in the Greater Northwest Chapter raised $250 in 2013. Participants who raise $100 or more will receive an official Walk MS event t-shirt.


Q: Will my donors receive a receipt or tax letter from the National MS Society?
A:
You can download receipts to give to your donors. All online donors will receive a receipt via email, as long as the email address provided during their donation is valid. For donations turned in via mail or the event, the Greater Northwest Chapter will send a donation receipt letter for all gifts of $100 or more, as long as the donor's contact information is provided with the gift.


Q: Why should I set a fundraising goal?
A:
The most successful fundraisers are those who set goals, as it shows your commitment to our mission. Make your goal high, but attainable. It should be a challenge to reach, but rewarding once you get there!


Q: What is a Top Fundraiser:
A:
Anyone can be a top fundraiser! There are several top fundraising clubs:

  • Hall of Fame members raise $750 or more
  • Elite Feet members raise $250 or more
  • Super Youth (under 18) raise $100 or more

Q: What are matching gifts and how do I know if I am eligible to receive them?
A:
Many employers have programs that contribute or "match" donations made to nonprofit organizations. The donor should check with his/her human resources (HR) department to confirm if a matching gift program is offered. Please note: for matching gifts to count towards your minimum pledge, matching gift forms must be received prior to the fundraising deadline. Please email walkMSnorthwest@nmss.org or contact us at 800-344-4867, press 2, then ext. 40307 for questions regarding matching gifts.


Q: My company does not have a matching gift program. May I get credit for a matching gift from one of my donors if they have a matching gift program at their company?
A:
Yes. Matching gifts are credited to you whether it comes from your company or one of your donor's. Please include the matching gift form with the donation, so that we can process the donation appropriately. For more information on matching gifts email walkMSnorthwest@nmss.org or contact us at 800-344-4867, press 2, then ext. 40307.


Q: When do I need to have all of my donations turned in?
A:
All donations must be received by the Chapter (online or dropped off at Chapter office), or postmarked (mailed) by the fundraising deadline.

  • Fundraising deadline for Washington Walk MS events is April 30, 2014.
  • Fundraising deadline for Alaska, Idaho and Montana Walk MS events is May 30, 2014.


Online Tools

Q: Who or what is Blackbaud (formerly Convio)?
A:
Blackbaud (formerly Convio) is a marketing infrastructure service provider offering advanced internet fundraising solutions to charitable, educational, and political organizations. They host our Walk MS website. Through this website you can register for the event, create your own personal fundraising webpage and collect donations from family and friends. Please email walkMSnorthwest@nmss.org or contact us at 800-344-4867, press 2, then ext. 40307 if you have any technical questions.


Q: How do I change or delete my donors' information on the "Honor Roll"?
A: Please email walkMSnorthwest@nmss.org or call 800-344-4867, press 2, then ext 40307. to have the information changed or removed.


Q: I am having trouble with my Participant Center. Whom should I call?
A: Please email walkMSnorthwest@nmss.org or call 800-344-4867, press 2, then ext. 40307.


Q: Is my information secure?
A:
Yes. Our web software vendor, Blackbaud, has made every effort to protect your information. Industry-standard SSL encryption techniques are used to make sure that your credit card information, passwords and personal information travel securely over the internet.


Q: I forgot my Username and/or Password.
A:
Remember that your username and password are case sensitive. When you register online for the first time, you can have your username emailed to you. A link to reset your password will also be included in that email. You can also click here to reset your password. You will receive an e-mail with instructions to complete the process of resetting your password. If you still have problems, please email us at walkMSnorthwest@nmss.org or contact us at 800-344-4867, press 2, then ext. 40307.


Q: How do I change my Username and/or Password?
A:
First, login to the site using your username and password. Once logged in you will see a link at the top of the page called "Profile." Once in your profile, you will be able to change your contact information, e-mail address, username and password. All changes will be made to your account immediately.


Q: What is a Personal Page?
A:
A personal page is an online promotional tool for your use when asking your friends and family to join your team or sponsor you by making a donation. Once you sign up for an event online, by default, you will have a personal page created for you. You have the option of personalizing this page by going to your Participant Center. You will be able to customize images, text and the style/color layout of the page. Log in to your Participant Center using the login box at the top right-hand corner of this window and then click on the Walk MS Participant Center link.


Q: By default I have a personal page. Do I have to change it?
A:
Technically, you don't have to change your personal page, but a compelling personal page attracts and engages supporters. While you can spread the word using customized e-mail solicitations, your personal page can be your own creative expression of your commitment to the cause. Customize your page by selecting the layout and style that work best for you. Utilize the elements of text, photo and status indicators to their fullest advantage. People who personalize their personal page fundraise more!


Q: How do I change my personal fundraising goal?
A:
First, log in to your Participant Center using the login prompt at the top of this page. In the progress meter along the top of your Participant Center homepage is a link to change your goal. Enter your new goal and submit the changes.


Q: How do I change my team name, team division, or team goal?
A:
Unfortunately, the team captain can only change the goal online. Changing the team name or division must be done by emailing walkMSnorthwest@nmss.org or calling 800-344-4867, press 2, then ext. 40307. To change the goal, the team captain will need to log in to his/her Participant Center and click the "Progress" button in the top navigation menu. Then he or she can choose between personal or team progress. Under Team Progress is a link to change the team fundraising goal.


Q: How can I see who has donated to me?
A:
Log in to your Participant Center using your Username and Password. Click the Progress button; this will allow you to view your donor list.


Q: How can I see who is on my team?
A:
Log in to the site with your Username and Password. Click the Walk MS Participant Center link. On the main page is a link called View Team Roster. You can also view a list of your teammates on the team page or by viewing the Teammates Group in your Participant Center Contacts. 


Q: What is a team message?
A:
Team captains can type a message their teammates will see whenever they log into their Participant Centers. Click the Edit link in the Message from Team Captain box.


Q: What is the difference between making my personal page private or public?
A:
By default a personal page is Public, meaning your name will appear in the participant search list, and anyone accessing the site will be able to support you. Setting your personal page to Private means your name will not appear in participant search results, and only people you personally invite will be able to support you.


Q: Why has my donation not posted to my fundraising?
A:
Donations that have been mailed to the Chapter can take several days to post. Donations turned in at the event can take as long as three weeks to post.


Team Information

Q: I have been an individual walker in the past, but would like to get others involved. How do I form a team?
A:
If you have not yet registered, you can start a team by selecting your Walk MS location, and then selecting the option to "Start A Team." If you have already registered as an individual, contact a Team Coach at 800-344-4867, press 2, then ext. 40307, or email teamMSnorthwest@nmss.org and they will help you start your team.


Q: What are some ways top management at my office can help my team?
A:
Top managers can help by joining your team, sponsoring walkers, getting sponsors themselves (suppliers, vendors, and business associates), and by endorsing participation. Work with office management to come up with creative ways to promote Walk MS to other employees, or inspire a little friendly fundraising competition between departments!

 

 

National MS Society - Greater Northwest Chapter
192 Nickerson Street Suite 100
Seattle, WA 98109
206-284-4254 ; walkMSnorthwest@nmss.org

©2014 National Multiple Sclerosis Society. All Rights Reserved.